Frequently Asked Questions

  1. How can I make a federal tax payment using Pay1040?
  2. What federal tax payments can be paid through Pay1040 and when?
  3. What cards can be used to make payments?
  4. Is there a fee charged for this service?
  5. Will I be charged a cash advance fee?
  6. Will I receive proof that my transaction was processed?
  7. Does the IRS need to know my payment confirmation number?
  8. How are payments posted to my IRS account?
  9. If I'm married filing jointly, which spouse's Social Security Number should be used to complete the payment?
  10. What should I mail to the IRS once my payment is completed?
  11. If I make a Form 4868 payment, do I need to take any other action to apply for an extension of time to file a return?
  12. How can I be sure that my payment will be timely?
  13. Will the IRS receive my credit/debit card number?
  14. Can paper filers who mail returns to the IRS and electronic filers use this service?
  15. Do I have to pay the full balance due?
  16. Can I make partial payments using two different cards?
  17. Is there a maximum number of payments that can be made?
  18. Can a parent or someone else make a payment on my behalf?
  19. Can I pay by phone?
  20. Can taxpayers filing Form 1040 NR, U.S. Nonresident Alien Income Tax Return, pay taxes by credit or debit card?
  21. What is the advantage of paying over the Internet or phone by credit/debit card?
  22. How long does it take the IRS to post the payment to my tax account?
  23. How can I verify a payment?
  24. Can I cancel a payment once it is completed?
  25. Who should I contact if my payment was not authorized?
  26. Who should I contact regarding a billing error or fees charged to my card account?
  27. Who should I contact if I have a question about my tax liability?
  28. How can I reach a Pay1040 Customer Service Representative?
  29. Who should I contact regarding a duplicate payment?
  30. What should I do if I paid the wrong amount?
  31. What should I do if I paid the wrong tax type?
  32. What should I do if I entered the wrong Social Security Number?
  33. What should I do if I received a non-payment notification from the IRS and I have a confirmation number or other proof of payment?
  34. What is the process for individuals requesting an Installment Agreement from the Internal Revenue Service?
  35. What is the process for businesses requesting an Installment Agreement from the Internal Revenue Service?
  36. How do I make changes or cancel an AutoPay federal tax payment?
  37. How do I make changes or cancel QuickPay email reminders?
  38. How do I make changes or cancel a FuturePay federal tax payment?
  39. How do I view future scheduled AutoPay federal tax payments?
  40. How do I view future scheduled FuturePay federal tax payment?
  41. How do I recognize email spoof?
  42. How do I recognize Web sites pretending to be Pay1040?
  43. What is Signature Debit?
  44. What is PINless Debit?
  1. How can I make a federal tax payment using Pay1040?

    You can make a federal tax payment by using our website at www.pay1040.com or calling our toll free number at 1-888-PAY-1040 (1-888-729-1040) (TTY: 711). Our secure application offers you the convenience of paying your Federal taxes using a Visa, MasterCard, American Express, or Discover credit cards, as well as PayPal Credit®. We also accept debit with the NYCE, Pulse or Star logos or Signature Debit. Your payment is processed immediately and you will receive a confirmation number as proof of your payment. The IRS will post the payment to your account based on the Social Security Number or Employer Identification Number entered during the transaction.

  2. What federal tax payments can be paid through Pay1040 and when?

    Pay1040 accepts the following federal tax payments:

    Personal:

    • Form 1040 Current Year – Tax Year 2014: 01/01/15 – 01/01/16, 7 AM ET
    • Form 1040 Current Year Notice – Tax Year 2014: 01/01/15 – 01/01/16, 7 AM ET
    • Form 1040 Prior Years – 2005 – 2013: 01/01/15 – 01/01/16, 7 AM ET
    • Form 1040 Installment Agreement – Tax Year 2005 – 2014: 01/01/15 – 01/01/16, 7 AM ET
    • Form 1040 Advanced Payment of a Determined Deficiency – Tax Years – 2012 – 2014: 01/01/15 – 01/01/16, 7 AM ET
    • Form 1040X Amended Return Balance Due – Tax Years 2011 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 4868 Automatic Extension of Time to File – Tax Year 2014: 01/01/15 – return due date, midnight
    • Form 1040ES Estimated Tax – Tax Year 2014: 01/01/15 – 02/01/15, 7am ET
    • Form 1040ES Estimated Tax – Tax Year 2014: 1st Quarter 03/01/15 – 05/15/15, 2nd Quarter 05/15/15 – 07/15/15, 3rd Quarter 7/15/15 – 10/15/15, 4th Quarter 10/15/16 – 01/01/17, 7am ET
    • Form 5329 Return for Individual Retirement Arrangement – Tax Year 2014: 01/01/15 – 01/01/16, 7 am ET
    • Trust Fund Recovery Penalty Payment – Tax Years 2005 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Trust Fund Recovery Penalty Installment Agreement – Tax Years 2005 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Shared Responsibility Payment Amended - Tax Year 2014: 01/01/14 – 01/01/15, 7 AM ET
    • Shared Responsibility Payment Advanced Payment of a Determined Deficiency - Tax Year 2014: 01/01/14 – 01/01/15, 7 AM ET
    • Shared Responsibility Payment Notice - Tax Year 2014: 01/01/14 – 01/01/15, 7 AM ET

    Business:

    • Form 940 Balance Due – Tax Year 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 940 Prior Year Balance Due – Tax Years 2005 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 940 Installment Agreement Payment – Tax Years 2005 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 940 Amended or Adjusted – Tax Years 2012 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 941 Quarterly Balance Due – Tax Year 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 941 Quarterly Balance Due – Tax Year 2014: 04/01/15 – 01/01/16, 7am ET
    • Form 941 Prior Year Quarterly Balance Due – Tax Years 2005 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 941 Installment Agreement Payment – Tax Years 2005 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 941 Amended or Adjusted – Tax Years 2012 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 941 Amended or Adjusted – Tax Year 2014: 05/01/15 – 01/01/16, 7am ET
    • Form 943 Balance Due – Tax Year 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 943 Prior Year Balance Due – Tax Years 2005 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 943 Installment Agreement Payment – Tax Years 2005 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 943 Amended or Adjusted – Tax Years 2012 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 944 Balance Due – Tax Year 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 944 Prior Year Balance Due – Tax Years 2012 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 944 Amended or Adjusted – Tax Years 2012 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 945 Balance Due – Tax Year 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 945 Prior Year Balance Due – Tax Years 2005 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 945 Installment Agreement Payment – Tax Years 2005 – 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 945 Amended or Adjusted – Tax Years 2012 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 1041 Balance Due – Tax Year 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 1041 Prior Year Balance Due – Tax Years 2005 – 2013: 01/01/15 – 01/01/16, 7am ET
    • Form 1065 Balance Due – Tax Year 2014: 01/01/15 – 01/01/16, 7am ET
    • Form 1065 Prior Year Balance Due – Tax Years 2005 – 2013: 01/01/15 – 01/01/16, 7am ET

  3. What cards can be used to make payments?

    You can make a payment using your Visa, MasterCard, American Express or Discover credit cards. In addition, you can use your debit card with the NYCE, Pulse or Star logos or your Signature Debit card. We also offer PayPal Credit® as a payment option.

  4. Is there a fee charged for this service?

    A convenience fee of 1.87% of your tax payment (minimum $2.59) is charged by Pay1040 for using this service with a credit card or PayPal Credit®. A convenience fee of $2.59 is charged by Pay1040 for qualifying debit cards. These fees are not negotiable and will appear on your monthly statement as a separate line item with your federal tax payment amount.

  5. Will I be charged a cash advance fee?

    No, your tax payment will be treated like a retail purchase and not a cash advance.

  6. Will I receive proof that my transaction was processed?

    Yes. You will receive a confirmation number at the end of the transaction as proof that your payment has been authorized.

  7. Does the IRS need to know my payment confirmation number?

    The purpose of the confirmation number is to provide proof to you that your payment has been authorized. Once your payment is completed, write down the confirmation number and keep it with your tax records. Along with other tax payment information, we will send the confirmation number to the IRS in the event you need to contact them regarding the payment.

  8. How are payments posted to my IRS account?

    The IRS will match the payment to your single or joint filer tax account based on the Social Security Number entered during the transaction. You should enter the Social Security Number of the first (or primary) person listed on your tax return or form. If you are paying business taxes, the IRS will match the payment to the Employer Identification Number (EIN) entered during the transaction.

  9. If I'm married filing jointly, which spouse's Social Security Number should be used to complete the payment?

    The IRS applies payments based on the Social Security Number entered during the transaction process. To ensure that the payment is properly applied to the joint filer account, use the Social Security Number of the first spouse listed on the tax return.

  10. What should I mail to the IRS once my payment is completed?

    You will need to file your federal tax return or federal amended return with the IRS. You do not need to mail in a payment voucher or any other payment information related to your completed payment. We will provide the IRS with the information needed to process and post your payment transaction.

  11. If I make a Form 4868 payment, do I need to take any other action to apply for an extension of time to file a return?

    No. Once your Form 4868 payment is completed, an application for an automatic extension of time to file a return will be posted to your IRS account. This extends your time to file for six months.

  12. How can I be sure that my payment will be timely?

    The IRS payment date will be equal to the date your transaction is authorized and completed. You may pay on time electronically until midnight of the return due date. Therefore, you can make a payment early or on the due date and it will be credited timely.

  13. Will the IRS receive my credit/debit card number?

    No.

  14. Can paper filers who mail returns to the IRS and electronic filers use this service?

    Yes.

  15. Do I have to pay the full balance due?

    You may pay the full balance or make a partial payment through this service.

  16. Can I make partial payments using two different cards?

    Yes. You must complete two separate transactions and receive two confirmation numbers. See FAQ #17 for the maximum number of payments that can be made.

  17. Is there a maximum number of payments that can be made?

    Payment Type
    Maximum Number of Payments
    Personal
     
    Form 1040 Balance Due
    2 Per Year
    Form 1040 Advanced Payment of a Determined Deficiency Balance Due
    2 Per Year
    Form 1040 Prior Year Balance Due
    2 Per Year
    Form 1040 Notice Balance Due
    2 Per Year
    Installment Agreement Form 1040 Balance Due
    2 Per Month
    Form 1040X Amended Return
    2 Per Year
    Form 4868 Automatic Extension of Time to File
    2 Per Year
    Form 1040ES Estimated Tax
    2 Per Quarter
    Form 5329 Return for Individual Retirement Arrangement
    2 Per Year
    Trust Fund Recovery Penalty Tax Payment
    2 Per Quarter
    Trust Fund Recovery Penalty Installment Agreement
    2 Per Month
    Shared Responsibility Payment Amended
    2 Per Year
    Shared Responsibility Payment Advanced Payment of a Determined Deficiency
    2 Per Year
    Shared Responsibility Payment Notice
    2 Per Year
     
     
    Business
     
    Form 941 Quarterly Balance Due
    2 Per Quarter
    Form 941 Prior Year Quarterly Balance Due
    2 Per Quarter
    Form 941 Installment Agreement Payment
    2 Per Month
    Form 941 Amended or Adjusted Return Payment
    2 Per Quarter
    Form 940 Balance Due
    2 Per Year
    Form 940 Prior Year Balance Due
    2 Per Year
    Form 940 Installment Agreement Payment
    2 Per Month
    Form 940 Amended or Adjusted Return Payment
    2 Per Year
    Form 943 Balance Due
    2 Per Year
    Form 943 Prior Year Balance Due
    2 Per Year
    Form 943 Installment Agreement Payment
    2 Per Month
    Form 943 Amended or Adjusted Return Payment
    2 Per Year
    Form 944 Balance Due
    2 Per Year
    Form 944 Prior Year Balance Due
    2 Per Year
    Form 944 Amended or Adjusted Return Payment
    2 Per Year
    Form 945 Balance Due
    2 Per Year
    Form 945 Prior Year Balance Due
    2 Per Year
    Form 945 Installment Agreement Payment
    2 Per Month
    Form 945 Amended or Adjusted Return Payment
    2 Per Year
    Form 1041 Balance Due
    2 Per Year
    Form 1041 Prior Year Balance Due
    2 Per Year
    Form 1065 Balance Due
    2 Per Year
    Form 1065 Prior Year Balance Due
    2 Per Year

  18. Can a parent or someone else make a payment on my behalf?

    Yes. While completing the payment, you must enter the Social Security Number or Employer Identification Number of the account for which taxes are being paid and the card account number and expiration date of the person who is the cardholder.

  19. Can I pay by phone?

    Yes. Call our toll free number at 1-888-PAY-1040 (1-888-729-1040) (TTY: 711). You will need your card number and Social Security Number or Employer Identification Number (EIN) for Business taxes. At the end of your call, we will give you a confirmation number.

  20. Can taxpayers filing Form 1040 NR, U.S. Nonresident Alien Income Tax Return, pay taxes by credit or debit card?

    Yes. Form 1040 NR filers can pay taxes by phone or Internet using a card. You should enter the Social Security Number when prompted. If you have been issued an Individual Taxpayer Identification Number (ITIN) by the IRS, you may enter your ITIN in place of a Social Security Number.

  21. What is the advantage of paying over the Internet or phone by credit/debit card?

    There are several advantages to paying with your card. First, the convenience of picking up the phone or going online and making your payment without writing a check and mailing your payment. Second, your credit card may provide revolving credit. Third, you could potentially gain valuable points or miles from your card issuer. Additionally, once you receive your confirmation number, you'll have proof that your payment was received.

  22. How long does it take the IRS to post the payment to my tax account?

    We will process your payment immediately. The IRS payment date will be equal to the date your transaction was authorized and completed. However, it may take the IRS 5 - 7 days to post the payment to your tax account.

  23. How can I verify a payment?

    You can verify any payments made through this website by clicking on the "Payment Verification" link located under Taxpayer Tools at the top of the page and entering your Social Security Number or Employer Identification Number for business taxes, last 4 digits of your card number, and your tax payment amount. We will return your payment confirmation number and payment date.

  24. Can I cancel a payment once it is completed?

    No.

  25. Who should I contact if my payment was not authorized?

    You should contact your card issuer for assistance.

  26. Who should I contact regarding a billing error or fees charged to my card account?

    You should contact your card issuer for assistance.

  27. Who should I contact if I have a question about my tax liability?

    For personal taxes, you should contact the IRS at 1-800-829-1040.

    For business taxes, you should contact the IRS at 1-800-829-4933.

  28. How can I reach a Pay1040 Customer Service Representative?

    You can reach our automated customer service center by calling our toll free number at 1-888-658-5465 (TTY: 711). You may also send us questions or comments via email at pay1040@link2gov.com.

  29. Who should I contact regarding a duplicate payment?

    Please call our automated customer service center, toll free, at 1-888-658-5465 (TTY: 711), and select English or Spanish then options 7 and 1. You may also send us questions or comments via email at pay1040@link2Gov.com

  30. What should I do if I paid the wrong amount?

    If you used our system and paid an amount greater than your balance due, generally the overpaid amount will be refunded to you through the IRS. You can contact the IRS directly at 1-800-829-1040 for personal taxes and 1-800-829-4933 for business taxes, for information regarding the overpayment. You can also call our automated customer service center, toll free at 1-888-658-5465 (TTY: 711) and select English or Spanish then options 7 and 2. If you used our system and paid an amount less than your total balance due, you can pay the difference by clicking www.pay1040.com.

  31. What should I do if I paid the wrong tax type?

    Please call our automated customer service center, toll free, at 1-888-658-5465 (TTY: 711), and select English or Spanish then options 7 and 3. You may also send us questions or comments via email at pay1040@link2Gov.com

  32. What should I do if I entered the wrong Social Security Number?

    Please call our automated customer service center, toll free, at 1-888-658-5465 (TTY: 711), and select English or Spanish then options 7 and 4. You may also send us questions or comments via email at pay1040@link2Gov.com

  33. What should I do if I received a non-payment notification from the IRS and I have a confirmation number or other proof of payment?

    Please call our automated customer service center, toll free, at 1-888-658-5465 (TTY: 711), and select English or Spanish then options 7 and 6. You may also send us questions or comments via email at pay1040@link2Gov.com

  34. What is the process for individuals requesting an Installment Agreement from the Internal Revenue Service?

    Individuals wishing to pay off a federal tax debt through an installment agreement can submit an Installment Agreement Request (Form 9465) to the IRS or visit IRS.gov for the new Online Payment Agreement (OPA) Application. Click here for more information concerning both installment agreement options. Contact the IRS at 1-800-829-1040 if you have any questions regarding how to request an Installment Agreement.

  35. What is the process for businesses requesting an Installment Agreement from the Internal Revenue Service?

    Businesses wishing to pay off a federal tax debt through an installment agreement can contact the IRS at 1-800-829-4933 or visit their local taxpayer assistance center to request an Installment Agreement.

  36. How do I make changes or cancel an AutoPay federal tax payment?

    To change the email address or card information for future scheduled payments, select the My Account link located at the top of the page and log in to My Account. Then choose the Tax Liability tab to modify the email address or payment amount, or choose Payment Method tab to modify the card information. You may change future scheduled payments up until 8pm EST the day before the payment is due. To cancel future payments, please select the My Account link located at the top of the page and log in to My Account. Click on the Tax Liability tab and choose “Disable” next to the tax liability to cancel future AutoPay payments. Please note that the automatic recurring payments for AutoPay will end at the end of the current year. If you would like to take advantage of the automatic recurring payments next year, beginning again in January, please create new tax liabilities in My Account. You may use the same username and password for My Account as used previously.

  37. How do I make changes or cancel QuickPay email reminders?

    If you would like to make changes (notification dates, email address, etc.) to future QuickPay email reminders, log in to My Account located at the top of the page. Then choose Tax Liability tab to modify the email address or payment amount, or choose the Payment Method tab to modify the card information. You may change future scheduled email reminders up until 8pm EST the day before the scheduled date. Click on the Tax Liability tab and choose “Disable” next to the tax liability to cancel future QuickPay email reminders. Please note that the automatic email reminders for QuickPay will end at the end of the current year and will no longer send an email reminder. If you would like to take advantage of the QuickPay email reminders next year, beginning again in January, please create new tax liabilities in My Account. You may use the same username and password for My Account as used previously.

  38. How do I make changes or cancel a FuturePay federal tax payment?

    To change the email address or card information for a future scheduled payment, select the My Account link located at the top of the page and log in to My Account. Then choose the Tax Liability tab to modify the email address or payment amount, or choose the Payment Method tab to modify the card information. You may change future scheduled payments up until 8pm EST the day before the payment is due. To cancel future payments, please select the My Account link located at the top of the page and log in to My Account. Click on the Tax Liability tab and choose “Disable” next to the tax liability to cancel your FuturePay payment. Please note that the automatic one-time future dated payment for FuturePay will end at the end of the current year. If you would like to take advantage of the automatic one-time future dated payment next year, beginning again in January, please create new tax liabilities in My Account. You may use the same username and password for My Account as used previously.

  39. How do I view future scheduled AutoPay federal tax payments?

    You can view future scheduled AutoPay payments, by clicking the Payment Verification Link located under Taxpayer Tools at the top of the page, and completing the form. This will provide you with a list of your future scheduled AutoPay payments.

  40. How do I view future scheduled FuturePay federal tax payment?

    You can view your future scheduled FuturePay payment, by clicking the Payment Verification Link located under Taxpayer Tools at the top of the page, and completing the form. This will provide you with your future scheduled FuturePay payment.

  41. How do I recognize email spoof?

    A spoof email pretending to be from Pay1040 typically contains a link that takes you to a fake Web site that requests that you sign in and submit personal and account information. Pay1040 does not require you to enter information on a page that cannot be accessed from the Pay1040 site. When possible, you should avoid clicking links. Instead of clicking the link, you should copy the address and paste it into the address bar of your web browser. While Pay1040 may send email that contains links, the links are provided for your convenience only. You will not be required to submit sensitive information if a direct link is provided to a Pay1040 page. Pay1040 does not send you email that includes attachments, or ask you for sensitive information through email. Pay1040 will personalize your emails using the "primary first name" you entered.

  42. How do I recognize Web sites pretending to be Pay1040?

    If you clicked a link in an email, verify that the Web address in your browser is the same as the address shown in the email (https://www.pay1040.com/PaymentVerification).

  43. What is Signature Debit?

    A Debit Card when used without a PIN, and processed on the Credit Card network marked on the front of the card.

  44. What is PINless Debit?

    A Debit Card when used at an online website, without the entry of a PIN, but which is processed on the Debit Card network. Not all websites nor industries are eligible to process in this manner.

Processing....

Loading.  Please wait.